Payment Information

How can I pay?

At Basiq Dental, you can pay in several ways. Our standard payment method is by invoice. This allows you to pay after delivery within 10 days net or monthly by consolidated invoice. Payment by cheque or credit card is not possible.

Monthly payment by consolidated invoice: convenient, clear and time-saving

A consolidated invoice makes administration much easier. Instead of receiving a separate invoice for every order, you will receive one detailed digital invoice each month. This invoice includes all orders placed and delivered during the relevant month. Please note that credit notes are not included.

This service is available with or without Direct Debit.

For maximum convenience, choose monthly invoicing with SEPA Direct Debit. By completing the SEPA Direct Debit mandate, you authorise us to collect payments automatically. This means you no longer need to process individual invoices for each order, and the total amount of your monthly invoice will be collected automatically (during or around the second week of the following calendar month). It's convenient, organised and saves valuable time. That's what we call Basiq!

You can download the SEPA Direct Debit mandate here. Please return the completed form to us by email or post.

Would you like to use monthly invoicing but prefer not to pay by Direct Debit? Please contact one of our team members. We will be happy to assist you.

VAT

All prices and amounts are exclusive of VAT.

A duplicate payment or Direct Debit has been made. What should I do?

If an incorrect duplicate Direct Debit has been taken, please notify us by email. Include the payment reference, the date and the amount. Also provide the IBAN of the bank account to which the overpaid amount should be refunded.

If you have accidentally paid an invoice twice yourself, please also send us the payment details by email. We will process your request as quickly as possible and provide an appropriate solution.

I have not received my invoice.

If you normally receive your invoice in the box with your order, please first check that it is not included in one of the parcels.

Your invoice is automatically sent by email two working days after your order has been dispatched. If you have not received it, please check your junk or spam folder first.

If you receive monthly invoices or pay by Direct Debit, your invoices and any credit notes will be sent at the end of each month.

If you cannot find your invoice, you can easily download it from your account. After logging in, click on 'My Account' and then 'My Invoices'. Here you will find all invoices relating to your orders and can download them at any time.

If you are unable to download the invoice from the website, please contact our Customer Service team by phone or email. Please have the order number of the relevant order available so that we can assist you promptly.

Can I receive a copy of my invoice?

Yes, certainly. You can easily access your invoices in your account on our website. After logging in, click on 'My Account' and then 'My Invoices'. Here you will find all invoices relating to your orders and can download them. If you are unable to download the invoice from the website, please contact our Customer Service team by phone or email. Please have the relevant order number or customer number available so that we can assist you as quickly as possible.